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Marc Reece & Shep Hyken Discuss Technology + The Customer Experience

Marc Reece interviews New York Times and Wall Street Journal Best Selling Author Shep Hyken about technology trends that will impact the customer experience and how new technology like Golden-i Infinity will impact the customer experience, especially with field service organizations. Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

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