Sales + Support: 844.699.3272 sales@golden-i.com

Golden-i Infinity Remote Guidance + Collaboration

The Golden-i Infinity Smart Screen Makes It Simple For Your Field Technicians To Collaborate With Colleagues & Remote Experts Anywhere In The World, In Real-Time.

Simplified Collaboration

The Golden-i Infinity Smart Screen from KOPIN makes it easy for a technician in the field to collaborate with colleagues or remote experts, in real-time, with simple voice commands, and two way video collaboration to dramatically improve the time it takes to troubleshoot and resolve service and maintenance related issues.

The Golden-i Infinity Smart Screen helps bridge the gap between your most experienced field technicians and jr level techs with less experience. 

Real-Time Remote Guidance

When your technician is trying to diagnose a problem on site and lacks the proper experience needed, he could spend countless hours trying to fix the problem on his own, reading manuals, viewing schematics, speaking to a colleague, or even searching the internet to find a solution. There has to be a better way!

The Better Way
With the Golden-i Infinity Smart Screen your technician can be connected to  a remote subject matter expert anywhere in the world to help diagnose the problem at hand. The SME can see exactly what the tech sees providing support and guidance thru the entire repair process; resulting in less down time, increased margins, and improved first time fix rates.

Field Service Remote Guidance Video Case Study 

The Golden-i Infinity Smart-Screen is a lightweight wearable device that enables your less experienced field service technicians to collaborate with remote experts anywhere in the world. The remote expert can see exactly what the tech sees and provide guidance, on the job training, service, and assistance as if they were at the same location. 

Golden-i Infinity Remote Guidance Benefits

Remote Guidance From Anywhere In The World

With the Golden-i Infinity Smart Screen your field technicians can access a remote expert anywhere in the world and their expertise can help more technicians, in a shorter amount of time from a centralized location.

Retain Tribal Knowledge

The Golden-i Infinity Smart Screen can help your organization retain the tribal knowledge of your most experienced technicians by documenting and recording proper procedures, workflows and processes while working in the field.

Hands Free Access To Information

The Golden-i Infinity Smart Screen enables a technician in the field to review schematics, manuals, or other important work related documents while remaining hands-free; improving productivity, efficiency and reducing work related errors.

Augment Classroom Training With On The Job Training

When equipped with Golden-i infinity less experienced technicians have access to more experienced ones that can help assist them remotely. This dramatically increases their confidence, practical knowledge and expertise in the field.

Improved First Time Fix Rate %

The Golden-i Infinity Smart Screen can help increase your overall first time fix rate percentage, reducing the need for additional follow up visits. 

 

Increased Margins & Savings

The Golden-i Infinity Smart Screen can increases technician productivity, efficiency, customer satisfaction, reduces training costs, improves margins increasing your bottom line.

 

 

 

The Golden-i infinity Smart Screen

The Golden-i Infinity Smart Screen is a voice-controlled and gesture-enabled smart-screen, engineered with Kopin’s patented core technologies (e.g., speech recognition, noise cancellation, head-gesture tracking, and advanced user interface controls). Compatible with Win 10 and Android host devices.

Golden-i Infinity increases worker productivity improves worker efficiency and reduces work-related errors; providing users an unparalleled “Hands-Free” mobile computing solution.

 

With Golden-i Infinity:

Access documents and training manuals on-the-job, communicate remotely and stay heads up while you’re working with Golden-i Infinity. Golden-i Infinity connects directly to an Android or Win10 host device with a USB Type-C connector. It’s time to work smarter, by streamlining your mobile computing devices. Pick up Golden-i Infinity today!

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